ASSESSMENT OF SERVICE COMPACT (SERVICOM) ON PUBLIC SERVICE DELIVERY IN SELECTED FEDERAL TEACHING HOSPITALS IN NIGERIA
- Project Research
- 1-5 Chapters
- Quantitative
- Simple Percentage
- Abstract : Available
- Table of Content: Available
- Reference Style: APA
- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
Service Compact (SERVICOM) is probably seen to have played considerable roles in public service delivery system, to which certain issues and problems as identified might have acted as impediment to the workings of most federal teaching hospitals. The effect of SERVICOM in key service delivery areas may have in recent time become a source of concern as substantial attention has not been paid to its centrality. By drawing a contour of successes and failure of SERVICOM, this study investigated the consequences, challenges and effects of SERVICOM in service delivery in the selected Federal Teaching Hospitals in the South-East. The study utilized both primary and secondary data. Survey method, in-depth interview and questionnaires were utilized to source primary data. These include: 15 unstructured key informant interviews with four doctors, four pharmacists, three nurses, two administrators and two heads of SERVICOM units. Moreover, about 260 questionnaires were also administered among the two chosen institutions of University of Nigeria Teaching Hospital (UNTH) and Nnamdi Azikiwe University Teaching Hospital (NAUTH) in a ratio of 130:130 each. The secondary data were drawn from library and archival documents. The study employed quantitative, descriptive and content analysis approach. The study is situated on the Bureaucratic Theory. The study revealed that public service is currently being positively impacted by the service compact initiative. The study observed that service promotion, courteous treatment, staff attitude and timeliness which enhance efficiency in public service were greatly adhered to in attending to the ideals of service compact (SERVICOM) initiatives. The study discovered that there are great positive significance in the relationship between lack of service compact initiative and poor service delivery in public service. Conclusively, the effect of the establishment of service compact initiative has impacted positively on the running of public service. This could be seen by evidence in the improved service delivery system. High efficiency and effectiveness as being experienced in many government institutions like UNTH and NAUTH respectively.
Related Project Materials
AN EXAMINATION OF DRUG ABUSE AND ITS INFLUENCE ON STUDENTS ACADEMIC PERFORMANCE IN SECONDARY SCHOOLS
EXCERPT FROM THE STUDY
- Drug abuse does have a negative significant effect on academic performance of senior secondary school...
Read more
FUNGAL-DEGRADED MAIZE BY-PRODUCTS AS FEED FOR WEST AFRICAN DWARF RAM
ABSTRACT
Maize by-products are potential feed resources for ruminants if properly harnessed. Their uses are however limited by high fibre...
Read morePUBLIC ACCEPTANCE OF A PROPOSED BAN ON PLASTIC BAGS IN NIGERIA: THE CASE OF YOLA-JIMETA, ADAMAWA STATE
ABSTRACT
Plastic litter negatively affects the environment and human health. Therefore, some countries and states have banned or taxed pl...
Read moreTHE EFFECT OF REFUSED DISPOSAL ON HUMAN HEALTH IN NIGERIA ( A CASE STUDY OF BAYELSA STATE)
STATEMENT OF PROBLEM
The problem of ineffective and inadequate Waste management is a major problem to our society and th...
Read moreAN INVESTIGATION ON THE ROLE AND PERFORMANCE OF GOVERNMENT SUPPORT AGENCIES IN THE GROWTH OF ENTERPRENUERSHIP IN ENUGU STATE. (A CASE STUDY OF NATIONAL DIRECTORATE OF EMPLOYMENT (N.D.E)
BACKGROUND OF THE STUDY
People first began engaging in entrepreneurial behavior when they started produ...
Read moreDEVELOPMENT OF AUTOMOTIVE BRAKE PAD FROM COMPOSITES OF SHEA NUT (VITELLARIA PARADOXA) SHELL AND COW HOOF (BAUHINIA UNGULATA)
ABSTRACT
This research work used shea nut (vitellaria paradoxa) shell and cow hoof (bauhinia ungulata) as the reinforcement materials in...
Read moreAN ASSESSMENT OF THE MANAGEMENT OF GARBAGE COLLECTION AND WASTE DISPOSAL IN IMO STATE
ABSTRACT
Poor waste management has been a major problem to human existence and it affe...
Read moreA COMPARISON OF HEALTH RELATED PHYSICAL FITNESS STATUS OF MALE AND FEMALE BASKETBALL AND HANDBALL PLAYERS OF BORNO STATE, NIGERIA
ABSTRACT
This study is on the comparison of health related physical fitness status of male and female basketball and handball players in...
Read moreTHE IMPACT OF MOBILE APPS ON ENHANCING VOCATIONAL EDUCATION ACCESSIBILITY
ABSTRACT: The impact of mobile apps on enhancing vocational education accessibility is significant, providing flexible and convenient learning...
Read moreTHE ELECTRONIC MEDIA AS A CHANNEL FOR CREATING AWARENESS AND MOBILIZING PUBLIC SUPPORT IN NATIONAL DEVELOPMENT
ABSTRACT
The broad objective of this study is to examine the role of electronic media as a channel for creatin...
Read more
